Delivery Information

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, number of products purchased, your location, and the cost of any special packaging. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. For large items, shipping costs vary greatly throughout the year, and that cost will be calculated when product is ready to ship. These items note to: "contact us for all shipping information" on the product page.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Payment Policy

A 50% (or higher) non-refundable deposit is required before any of the made-to-order products are started. Full cost as well as shipping cost is due before products are shipped. If full payment is not received within 30 days of product completion and shipping-ready date, client forfeits the original deposit as well as the item itself.

Returns, Refunds and Exchanges Policy

To Qualify:

  • Only products with manufacturer defects will qualify for a full refund
  • Products with custom paint schemes or that have been customized in another way may not qualify for any return or refund whatsoever
  • No "Giant Foam Props" will qualify for a return, refund, or exchange
  • Only items in their original packaging and unused condition will qualify for a return, refund, or exchange
  • Beyond 30 days of purchase date, no returns, refunds, or exchanges will be accepted
  • Damages during the shipping process are the responsibility of the shipping company, and not those of Decimated Designs

How To Return An Item:

  1. Please email to request
  2. Mail your returned item to:
    • Decimated Designs
    • East Gate, Door 51
    • 1 Hartford Square
    • New Britain, CT 06052
  3. Include in your package a signed letter stating the reason for your return as well as the original receipt

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Please Note:

Many items on the website are drop shipped from other vendors. We do our best to maintain contact between all parties, but as you would expect, this sometimes takes time.