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The rate charged for the shipping of your order is based on the weight of your products, number of products purchased, your location, and the cost of any special packaging. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. For large items, shipping costs vary greatly throughout the year, and that cost will be calculated when product is ready to ship. These items note to: "contact us for all shipping information" on the product page.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
A 50% (or higher) non-refundable deposit is required before any of the made-to-order products are started. Full cost as well as shipping cost is due before products are shipped. If full payment is not received within 30 days of product completion and shipping-ready date, client forfeits the original deposit as well as the item itself.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Many items on the DecimatedDesigns.com website are drop shipped from other vendors. We do our best to maintain contact between all parties, but as you would expect, this sometimes takes time.